Returns and Exchanges

Returns and Exchanges

· Illume House will accept return request only when the product is defective or damaged prior to delivery. Customer may contact us for return request within 24 hours after the delivery. No request for return of the product will be accepted after 24 hours of the delivery. Customers may follow the instructions and requirements in relation to returns and exchanges of the product given by Illume House from time to time.

· Once your return request is approved, the credit of the returned item will be refunded in your Illume House account as gift card credit. The credit must be used within 60 days after the refund. In the event of any failure to return the purchased items to us within the stipulated time limit, even though validly cancelled, we shall have the right to charge any cost of recovery of the goods.

· No returns and exchanges are allowed for any damaged or defective product which is caused by the purchasers and/or other parties.

· To ensure to have full credit refunded, the returned items must be in its original condition, remain unworn and unaltered. Items should be returned in its original packaging, including all tags and labels (box, pouch, plastic bag, blister pack, etc). You will also need to provide the receipt or proof of purchase.

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